Ozoroa

Legal Documentation

Terms & Conditions | Privacy Policy

Effective Date: April 2026

Terms and Conditions

1. Introduction

Welcome to Ozoroa. By accessing our website, making a booking, or using any of our services, you agree to be bound by these Terms and Conditions. These terms govern the provision of vehicle rental services and tour facilitation services offered by Ozoroa, operating within the Republic of Namibia. Please read them carefully before proceeding.

Ozoroa reserves the right to amend these terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised terms.

2. Eligibility & Booking

To rent a vehicle or book a tour with Ozoroa, you must:

  • Be at least 23 years of age (or 25 for certain vehicle categories such as 4x4 and luxury vehicles)

  • Hold a valid driver's licence — a Namibian licence, international driving permit, or a recognised foreign licence as required by Namibian law

  • Present a valid passport or Namibian identity document at the time of collection

  • Provide a valid credit or debit card in the primary driver's name for security deposit purposes

Bookings are confirmed only upon receipt of a written confirmation from Ozoroa and payment of the required deposit. Ozoroa reserves the right to decline any booking at its sole discretion.

3. Vehicle Rental Terms

3.1 Condition & Inspection

Vehicles are provided in clean, roadworthy condition. Clients must inspect the vehicle at collection and sign an inspection report. Any pre-existing damage not noted on the report will be the client's responsibility.

3.2 Permitted Use

Vehicles may only be driven within Namibia unless prior written authorisation has been obtained from Ozoroa for cross-border travel. Cross-border travel may attract additional permit and insurance fees. Vehicles must not be used:

  • For sub-letting or commercial transportation of passengers or goods

  • On roads or terrain for which the vehicle is not rated (e.g., driving a 2WD on designated 4x4 tracks)

  • For racing, off-road events, or any illegal activities

3.3 Fuel Policy

Vehicles are provided with a full tank of fuel. Clients are required to return vehicles with a full tank. Failure to do so will result in a fuel surcharge being levied at the prevailing commercial pump rate plus an administrative fee.

3.4 Mileage

Unless a specific mileage package has been agreed in writing, a daily kilometre allowance applies. Excess kilometres will be charged at the rate stipulated in the rental agreement.

3.5 Return of Vehicle

Vehicles must be returned to the agreed location at the agreed date and time. Late returns will be charged at the full daily rate plus an administrative surcharge. Ozoroa is not liable for any loss or inconvenience caused by a late return.

4. Insurance & Liability

All vehicles include basic third-party insurance as required under Namibian law. Comprehensive collision damage waiver (CDW) and theft protection (TP) are available at an additional cost and are strongly recommended.

Without CDW and TP, the client assumes full financial liability for any damage, theft, or loss of the vehicle. Even with CDW/TP, the client remains liable for the agreed excess amount specified in the rental agreement.

Ozoroa accepts no liability for any personal injury, loss of life, or damage to personal property arising from the use of a hired vehicle, except where such liability is imposed by Namibian law.

5. Tour Facilitation Services

Ozoroa facilitates tours and travel experiences across Namibia, acting as an intermediary between clients and third-party service providers including but not limited to lodges, game reserves, activity operators, and guides.

  • Ozoroa makes reasonable efforts to ensure the quality and safety of all recommended service providers but does not assume liability for the acts, omissions, or negligence of third-party operators.

  • Tour itineraries are subject to change due to weather conditions, road closures, wildlife management requirements, or other circumstances beyond Ozoroa's reasonable control. We will endeavour to provide suitable alternatives.

  • Clients are responsible for ensuring they hold adequate travel insurance covering medical evacuation, trip cancellation, and personal liability, particularly when undertaking tours in remote or wilderness areas of Namibia.

6. Payments, Deposits & Cancellations

6.1 Payments

All prices are quoted in Namibian Dollars (NAD) unless otherwise stated. Payments may be accepted in NAD or South African Rand (ZAR) at the prevailing exchange rate. Card payments and EFT bank transfers are accepted. Cash payments are accepted at our discretion.

6.2 Security Deposit

A refundable security deposit is required at vehicle collection. The deposit amount varies by vehicle category and will be confirmed at the time of booking. The deposit will be refunded within 7 working days of vehicle return, subject to deductions for any damage, fuel shortfall, or outstanding charges.

6.3 Cancellation Policy

  • Cancellations made more than 30 days before the rental/tour commencement date: full refund of deposit

  • Cancellations made 15–30 days before commencement: 50% of total booking value retained

  • Cancellations made less than 14 days before commencement: no refund

  • No-shows: no refund

Ozoroa reserves the right to cancel any booking in the event of force majeure, government restrictions, or safety concerns. In such cases, a full refund will be provided.

7. Client Obligations & Conduct

Clients agree to:

  • Treat all Ozoroa vehicles, equipment, and property with care and respect

  • Comply with all Namibian road traffic laws, including speed limits and seatbelt regulations

  • Not drive under the influence of alcohol or any controlled substance

  • Report any accidents or incidents involving an Ozoroa vehicle to local law enforcement and to Ozoroa immediately

  • Not smoke inside Ozoroa vehicles — a cleaning surcharge applies if this condition is breached

  • Respect the natural environment, wildlife, and local communities during tours

8. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Namibia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Namibian courts. We encourage clients to first contact us directly to seek an amicable resolution before pursuing formal proceedings.

9. Contact — Terms & Conditions

For queries relating to these Terms and Conditions, please contact:

Ozoroa Car Rental & Tours | Namibia
Email: info@ozoroa.com | Website: www.ozoroa.com

Privacy Policy

1. Introduction

Ozoroa ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a booking, or engage with our car rental and tour facilitation services in Namibia.

This policy is aligned with the principles of the Namibia Data Protection Act and internationally recognised privacy standards. By using our services, you consent to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly:

  • Full name, date of birth, and nationality

  • Passport or Namibian ID number

  • Driver's licence number, class, and issuing country

  • Contact details: email address, telephone number, and physical or postal address

  • Payment information (processed securely — we do not store full card numbers)

  • Travel itinerary preferences and special requirements

2.2 Information Collected Automatically:

  • IP address, browser type, and device information when you visit our website

  • Cookies and usage data — refer to our Cookie Notice below

  • Location data where you have enabled this functionality on your device

2.3 Information from Third Parties:

  • Booking platform data where reservations are made via third-party channels

  • Identity verification data from authorised partners where required

3. How We Use Your Information

We process your personal information for the following purposes:

  • Processing and confirming vehicle rental and tour bookings

  • Verifying your identity and driver's licence eligibility

  • Processing payments and managing deposits and refunds

  • Communicating with you regarding your booking, including itinerary updates and safety information

  • Complying with legal and regulatory obligations under Namibian law

  • Improving our website functionality and service offerings

  • Sending marketing and promotional communications — only where you have opted in

  • Resolving disputes and enforcing our Terms and Conditions

4. Legal Basis for Processing

  • Contractual necessity: to fulfil your booking and deliver the services you have requested

  • Legal obligation: to comply with Namibian statutory and regulatory requirements

  • Legitimate interest: to operate and improve our business, detect fraud, and ensure vehicle and road safety

  • Consent: for marketing communications and non-essential cookies, where explicitly provided

5. Sharing Your Information

We do not sell or trade your personal information. We may share your data with:

  • Third-party tour operators, lodges, and activity providers strictly to fulfil your booked itinerary

  • Payment processors and financial institutions for transaction processing

  • Government authorities, law enforcement, and regulators where required by Namibian law

  • Our service providers (e.g., IT, cloud storage, customer support) under strict confidentiality agreements

Any third parties with whom we share your data are contractually required to handle it in accordance with applicable data protection principles.

6. International Data Transfers

Where data is transferred outside Namibia (for example, to cloud service providers), we take appropriate steps to ensure it receives an equivalent level of protection, including the use of contractual safeguards.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records and financial data are typically retained for a minimum of five years in compliance with Namibian commercial and tax legislation. Marketing data is retained until you withdraw consent.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

  • Essential cookies: required for the website to function correctly

  • Analytics cookies: to understand how visitors use our site (e.g., Google Analytics)

  • Marketing cookies: to deliver relevant advertisements — only with your consent

You may manage your cookie preferences at any time via your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect website functionality.

9. Your Rights

Subject to Namibian data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data where it is no longer necessary

  • Object to or restrict the processing of your data in certain circumstances

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with the relevant Namibian data protection authority

To exercise any of these rights, please contact us at the details below. We will respond within a reasonable timeframe and no later than 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure server environments, encrypted data transmission, access controls, and staff training on data handling.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure. We encourage you to use strong passwords and to exercise caution when sharing personal information online.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data without parental consent, please contact us and we will take prompt steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via our website or by direct notification where we hold your contact details. We encourage you to review this policy periodically. The effective date at the top of this document indicates when it was last revised.

13. Contact — Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Privacy Officer:

Ozoroa Car Rental & Tours
Namibia
Email: privacy@ozoroa.com
Website: www.ozoroa.com

Ozoroa is committed to resolving all privacy-related enquiries promptly and transparently.

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